Refund Policy

Last updated: 2026-01-01

We want you to be confident in your purchase from Omni Video. If something goes wrong with the Service itself — for example, a generation failed but credits were debited and not auto-refunded — we will always make it right at no cost to you. The rules below cover discretionary refunds for change-of-mind or partial-use scenarios.

Refund Eligibility

A refund request is eligible only when both conditions for the relevant plan are met. Either dimension exceeded means the request will be declined.

Plan	Refund window	Credits used
Monthly subscription	Within 3 days	Up to 5 credits
Annual subscription	Within 5 days	Up to 10 credits
One-time credit pack	Within 1 days	Up to 1 credits

A value of "no limit" means that dimension is not used to disqualify the request.

Non-Refundable Situations

Refunds are not available for:

• (a) requests submitted outside the time window above
• (b) accounts whose credit consumption exceeds the cap above
• (c) accounts that violate our Terms of Service, including any prohibited content or abuse of the Service
• (d) chargebacks initiated without first contacting us

How to Request a Refund

Email support@omnivideo.net from the address associated with your account, including (1) the order or transaction reference, (2) the plan you purchased, and (3) a brief reason for the request. We aim to respond within 5 business days. Approved refunds are issued back to the original payment method via our payment provider; the time it takes for the funds to appear depends on that provider.

Contact

Questions about this policy can be sent to support@omnivideo.net.